Select Page

FAQ

Ordering & shipping

How do I order and pay?

Simply place your order via e-shop on our website. The system will collect all necessary info required for shipment making it the best method. The multitude of payment options are offered as the last step when ordering. Currently best is to use the standard payment card – we use the Braintree gateway (amongst the world top 5, part of Paypal). Of course you can use Paypal or wire transfer.

Do you ship to my country?

Yes, we do. We use the DHL express service exclusively and it’s A-Class world-wide service. Please contact us before ordering from Russia.

How fast is the delivery?

Expect 2-3 business days for the EU delivery and 5-6 days for most of the world – that include USA, Australia. Please allow about 10 days to most remote areas. Here is a detailed estimate table.

Can you use different carrier/shipping services?

No, we use the DHL Express exclusively. We have tried different services and believe us, we want life to be simple for you, as well as for us.  

Are there any actual COVID-19 related restrictions?

The DHL express guys perform an excellent job even in these days. However, the situation may change rapidly, please check out the DHL actual shipping updates here.

What happens with your product if there's a problem with your product?

XLifter offers a 30 days guarantee or full refund if not satisfied. Since our founder and developer of XLifter Jan is still fully hands on, we takes any issues very personally and responds quickly to resolve any issues. XLifter is proud to say we have yet had to make a single refund. On occasion, our customers stumble during installation and we are happy to guide them through any difficulties. In the rarest of circumstances, we have had to replace a faulty unit. We do so by covering DHL shipping and within 2 – 7 business days worldwide you can welcome your new XLifter toy.

Where can I find more help, support, news or inspiration?

Of course you can contact us at [email protected] but there are better ways: Firstly, there is an active  https://www.facebook.com/XLifterEAS page with all the news.

General questions

What cars will the XLifter fit into?

XLifter is a Land Rover thing. And regrettably – no other brands are planned.  Also it’s an air suspension device. All of this means, that you can fit XLifter into: 

  • Land Rover® Discovery 3 (L319). Marketed as LR3 in the US. All model years (2004-2009).
  • Land Rover® Discovery 4 (L319). Marketed as LR4 in the US. All model years (2009-2017).
  • Range Rover® Sport (L320)  – All model years (2005-2013).
  • Range Rover® (L322) – all model years after second update (2007-2012) – The ignition switch  up to in dashboard, next to the steering wheel, Terrain Response system “rotating knob” at the centre panel, buttons for up/down height change.
What does the “EAS” abbreviation mean?

EAS is Electronic Air Suspension. Usually it refers to the whole vehicle air-spring equipped suspension. However it may also refer to the Land Rover EAS ECU (Electronic Control Unit) – LR computer. And, following the conventions, we named the XLifter silver unit simply  XLifter EAS unit. It’s the one which is mounted on top of the original LR EAS ECU unit.

I’ll want to use the XLifter only occasionally. Most of the time I want to have the control module disconnected (stored in a glove compartment etc.). Is this possible?

It is possible. However, when the controller is disconnected for more than 5 minute, as a safety measure, the EAS unit resets to the Disengaged (+0 mm) program. So you will not be able for example set permanent lift od +55mm and then “store the controller away”. Safety first. We believe that it’s better having the control module installed permanently and use the Keylock feature.

Does the XLifter work together with aftermarket suspension lift rods (Johnson’s rods etc.)?

Yes, it works together, but it’s not recommended.
Imagine XLifter as an electronic equivalent of rods, only with (electronically) variable length. There is no point to add one rod on top of the other (kind of chaining them).
Technically it would work. However, the XLifter is calibrated in car “normal” height and it knows what is the maximal wheel travel both in up/down direction.

When any wheel approaches the end of its travel, XLifter applies numerous strategies to prevent height sensor “out of range” overshoot errors. With the Rods, as the whole height is shifted up (but the XLifter internal constants are not) the “up” side would throw suspension errors in case of high lifts or wheel articulations.

That is the reason why we don’t recommend combining both systems. As the XLifter is capable of fully replacing rods, we recommend to use the XLifter or the fixed rods. Do not use both longer rods and XLifter at the same time.

I want to have installed 33” wheels. Is this possible? How do I properly calibrate XLifter?

 You always have to calibrate at normal height. If you calibrate in an off-road height, Xlifter will read the wrong limits. It will not drop the car as low as possible. When lifting, it will overshoot safety limits and suspension will throw an error. However there is an important note: XLifter assumes that original suspension height calibration is done according to LR procedure. If you, or your workshop, have intentionally calibrated (by LR procedure) height differently (i.e 1 inch higher), the EAS yellow “sensor out of range” suspension errors may appear, when in extreme wheel articulations or extreme levelling.
Also – we’d personally not suggest to put the 33” on Disco as the car will need to be towed in case of fully deflated air springs (air system leak), which is a better-to-avoid scenario when in remote areas.

I have the Rhino kit (or any kind of spacer-based lift kit) installed. Can I use the Xlifter?

It’s possible to use the Xlifter and Rhino kit together, however it has its limitations.
The vehicle is physically raised by the spacers, but since the kit comes with longer height sensor rods, the height is still seen normal. Because car suspension is raised, there is physically shorten wheel travel in “up” direction (car body up, wheel pushed down). The travel in “down” direction is longer and has to be physically limited to prevent things breaking up – hence the limiting straps.  So far so good.
Now, the XLifter knows what are the max wheel travel distances from normal height – both up/down. The “down” will be ok, wheels never go out of range, as they are limited by the straps. But in the “up” direction, Xlifter overshoot prevention algorithms will kick in too late. Exactly late as the spacer/rods height is. It’s a very similar situation as the XLifter combined with rods. And when there’s not overheat prevention, the EAS errors may occur. Using the XLifter together with the Rhino kit will make the system prone to such errors. +75mm lift with xlifter will not work (already lifted by rhino), extreme drops will also hit its limits at the -35mm In a nutshell, you lose XLIfter’s min/max extremities because these are already provided by Rhino kit. This also applies to levelling due to shortened max wheel travels by the lift kit. Despite that – all is okay. There are few people using the XLifter and spacers.

Wouldn’t permanently installed XLifter discharge a car battery?

Do not worry, you can leave the XLifter in the vehicle for years without affecting the battery. The controller is turned off with the ignition and the EAS unit is put to sleep with the vehicle. Quiescent current is about 0.0005 Amps – a negligible draw, less than the self-discharge current of the vehicle battery. 

Won’t the vehicle compressor overheat with the Xlifter installed?

The car compressor is designed for short quick bursts operations, not for continuous use. Higher compressor temperature is only an issue with or without the XLifter if you don’t play nicely with it. When you raise / lower the car extensively, demand for air refills increases. It does not matter, if such a demand is created by using the XLifter features or vehicle original system. The vehicle systems inhibit compressor operations, if  temperature of about 120 degrees of celsius is reached. Cooling takes 5-10 minutes. Usually 2-3 full down/up cycles are enough to push the compressor to max temp. This is the reason why we implemented the compressor temperature monitoring into the XLifter, so you know the compressor temperature. Be gentle when playing with it. When temperature gets to a high or critical range, let it cool down for a moment. Be nice to your car.  

Must be the engine running when I want to change the height or self-level the vehicle?

Yes, the vehicle compressor is not running without the engine running. Car wouldn’t raise in such a condition, it only lowers. So you can lower the vehicle without the engine running. Not raise or self-level.

What happens in the event of the control module malfunction or if the control module is disconnected from the 12V socket for a longer period? (or was stolen, broken…)

The XLifter EAS unit continuously checks for availability of the control module. In case the ignition is on and wireless communication is failing for longer than 5 minutes, the Disengaged (+0mm) program is set, i.e. The EAS unit starts to behave as it’s not present in the car at all. This function addresses a situation where the control module is damaged while the vehicle is set to a driving-unsuitable mode (for example, it is levelled for sleeping). It is a safety measure.

Installation

Do I need to go to the workshop or can I install XLifter myself?

If you can handle a screwdriver, then you can do it. DIY install is perfectly possible, it’s not rocket science. We took extra steps when designing the Xlifter to make it easy – the wireless connection between the controller and EAS unit is just one example. There are only two screws to unscrew. We’ve made the installation video guide for you. See it here on YouTube. It’s based on L3/Discovery3, but D4 and RRS are very similar.

How long does the installation take?

Installation should take about 30 minutes. Allow some small additional time for calibration.

Do I need to make any changes to the vehicle?

There are absolutely no changes to the vehicle itself. No drilling, cutting wires, or soldering. And XLifter can be easily removed if necessary.

Do I need to calibrate the XLifter after installation?

Yes, the XLifter must be calibrated before the first use.  The XLifter measures and remembers the position of the vehicle (zero pitch/roll) which is used as a reference for self-levelling. XLifter measures and remembers the “standard” wheel heights, which is important for calculating safety limits and  shock info absorbers graphics etc. There is no harm when you run the calibration repeatedly and even there are cases when the recalibration is mandatory. And remember – always calibrate with “original” LR height set to  “standard”!

Can I get rid of the 12V plug? What about hard-wiring the controller power supply to the car?

Yes, you can. Perfectly possible. You can cut original power wires and connect it to suitable ignition-switched 12V point (the back side of the cigarette plug usually works the best). However this involves dismounting some parts of the dashboard, so you should be an advanced user with sufficient electric skills. Or ask a local LR shop to do this for you. Most of the users just start with the 12V plug as it is and optionally hard-wire the power later on.

XLifter troubleshooting

The control module keys are locked. How do I unlock them?

The Keylock is a safety measure. If you cannot unlock keys, it is working right! Deactivate the keylock in the service menu – chapter 7 of the user manual. Enter the service menu and very first item is “Keylock: [ACTIVE!]”. Use the up/down buttons to highlight Keylock item (it will be by default) and press > button. Text will change to “Keylock: [INACTIVE]”. Then press < button to exit the service menu.

How do I enter the service menu (Xlifter control module)?

The Service menu is displayed by holding down any of the control module buttons when the module powers up.
This means:  If in D3 or RRS, turn the ignition off. If in D4 stop the engine and lock the car with your remote key (while still sitting inside).  Control module goes off. Now press and keep holding down any button on the Xlifter controller. Switch the ignition on (unlock the car with remote key if in D3). XLifter control module will start and display “Service menu”. Release the button. Detailed description is in the user manual, chapter 7.1.

I’ve changed the heigh with the XLifter, but height is delayed sometimes. Is this normal?

This is quite normal. The Land Rover® air suspension unit reacts with 10-60 seconds delay for small height changes. In addition, height changes are inhibited in certain conditions (hard acceleration/deceleration, cornering for example) to increase safety. The vehicle just waits when it is safe to adjust height. Please give the vehicle some time to adjust height. You may also use the “kick trick” – see chapter 5.3. of the user manual.

Car is not raising when height is changed (“suspension raising slowly” message may appear)

The height change just may be delayed, see the previous question in this section. Also check the compressor temperature – it may be just overheated and the car is waiting until cooled down.

The levelling function shows a senseless or too high tilts angles.

The EAS unit has probably moved OR calibration values got corrupted. Please check the Xlifter EAS unit physical attachment and the 3M fastener. When fixed, perform the calibration again.

The self leveling levels the car in the wrong way. It tilts the vehicle even more instead making it even.

The cause is at 99.99% wrong LHD/RHD setting. The Xlifter EAS unit, which cointaint inclinometer sensor, is mounted in mirror-like orientation in the Left Hand / Right Hand Drive vehicles. What is front in LHD becomes rear in RHD and the left/right side is swapped too.  The LHD/RHD setting just swaps the inclinometer axes.  Set the correct orientation in the main menu -> settings -> calibration -> set vehicle type -> Steering side.. For the firmwares older the 1.00, change the vehicle type in the  service menu –  see chapter 7 of user manual. Run the calibration afterwards!

The vehicle tilts to the side when height is changed by the XLifter.

The vehicle type is not correct. Please set the correct one in the main menu -> settings -> calibration -> set vehicle type. For the firmwares older than 1.00, change the vehicle type in the  service menu –  see chapter 7 of the user manual.

When changing the "original" ride height on the centre console of the vehicle, the shock absorber infographics show the opposite wheel movement (some wheels "drop", others "climb"). Same at the vehicle 4x4 infotainment screen. What is wrong?

The vehicle type is not correct. Please set the correct one in the main menu -> settings -> calibration -> set vehicle type. For the firmwares older than 1.00, change the vehicle type in the  service menu –  see chapter 7 of the user manual.

One or more of the target wheel height indicators is missing in the shock absorber infographics. What happened?

The calibration values are wrong. Please calibrate XLifter again.

The control module reports a "NO EAS RESPONSE" error. What’s the remedy?

A: Wireless communication with the EAS unit is failing. There maybe quite a few reasons: 

  • Check the EAS unit installation and connectors. The green LED must blink. All cable loom connectors must be firmly connected. Loose connectors may be the cause. 
  • The control module is connected to a permanent power supply and the ignition is turned off.  Please power the control module only from an ignition-switched 12V source. .
  • Control module and EAS unit are not paired (perhaps replacement etc.). Pair the control with the EAS unit: Service menu -> Pair EAS unit, see chapter 7 of the user manual.

Latest firmware upgrade

Where can I get the latest firmware?
Please click here to visit the firmware update page.
How do I upgrade the XLifter firmware?

Please see the update instructions in Chapter 8 of the XLifter user manual. Also see the XLifter firmware upgrade video guide on youtube. The firmware can also be upgraded via the mobile app.

What is new in latest firmware?

Latest firmware is 1.03. Here’s list of changes. 

  • Improved math in the Trailer Assistant. Displayed tail lift values are now accurate.
  • Support for Trailer assistant for mobile application. (App will contain it in the next release).
  • Fixed “EAS communication error” bug in some older units.
  • Refined Range Rover L322 support.